Customer care excellence : how to create an effective customer focus. /
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| Hovedforfatter: | |
|---|---|
| Format: | Bog |
| Sprog: | engelsk |
| Udgivet: |
London :
Kogan Page,
2011.
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| Udgivelse: | 6th ed. |
| Fag: | |
| Tags: |
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Lignende værker: Customer care excellence :
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Customer winback how to recapture lost customers and keep them loyal /
- Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
- Strategic customer management strategizing the sales organization /
- The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
- Managing quality customer service a practical guide for establishing a service operation /