Customer care excellence : how to create an effective customer focus. /

Lignende værker

• Quality of experience engineering for customer added value services : from evaluation to monitoring /
  Udgivet: (2014)
• Customer winback how to recapture lost customers and keep them loyal /
  af: Griffin, Jill
  Udgivet: (2001)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  af: Goodman, John A.
  Udgivet: (2009)
• Strategic customer management strategizing the sales organization /
  af: Piercy, Nigel
  Udgivet: (2009)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  af: Lowenstein, Michael W., 1942-
  Udgivet: (2011)