Customer care excellence : how to create an effective customer focus. /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page,
2011.
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| Edition: | 6th ed. |
| Subjects: | |
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Add Tag | Physical Description: | vii, 278 p : ill. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780749457051 : |
Quality of experience engineering for customer added value services : from evaluation to monitoring / 
Total customer value management : transforming business thinking /