APA način citiranja (7. izdanje)
Cook, S. (2011). Customer care excellence: How to create an effective customer focus. (6th ed.). Kogan Page.
Čikaški stil citiranja (17. izdanje)
Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. London: Kogan Page, 2011.
MLA način citiranja (9. izdanje)
Cook, Sarah. Customer Care Excellence: How to Create an Effective Customer Focus. 6th ed. Kogan Page, 2011.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.