Customer care excellence : how to create an effective customer focus. /

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Bibliographic Details
Main Author:	Cook, Sarah
Format:	Book
Language:	English
Published:	London : Kogan Page, 2011.
Edition:	6th ed.
Subjects:	Customer relations. Customer services. Total quality management.
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Nairobi Campus: Open Shelves

Holdings details from Nairobi Campus: Open Shelves
Call Number:	HF5415.5.C6635 2011
Barcode BK85792	Checked out – Due: 19-Dec-2015 23:59 Recall This
Barcode BK85788	Available Place a Hold
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