Customer care excellence : how to create an effective customer focus. /

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Bibliographic Details
Main Author:	Cook, Sarah
Format:	Book
Language:	English
Published:	London : Kogan Page, 2011.
Edition:	6th ed.
Subjects:	Customer relations. Customer services. Total quality management.
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Customer care excellence : how to create an effective customer focus. / by Cook, Sarah

Published 2011

Book