Customer winback how to recapture lost customers and keep them loyal /

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Bibliographic Details
Main Author:	Griffin, Jill
Corporate Author:	ebrary, Inc
Other Authors:	Lowenstein, Michael W., 1942-
Format:	Electronic eBook
Language:	English
Published:	San Francisco : Jossey-Bass, c2001.
Edition:	1st ed.
Series:	Jossey-Bass business & management series.
Subjects:	Customer loyalty. Customer services. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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