Customer winback how to recapture lost customers and keep them loyal /

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Bibliographic Details
Main Author:	Griffin, Jill
Corporate Author:	ebrary, Inc
Other Authors:	Lowenstein, Michael W., 1942-
Format:	Electronic eBook
Language:	English
Published:	San Francisco : Jossey-Bass, c2001.
Edition:	1st ed.
Series:	Jossey-Bass business & management series.
Subjects:	Customer loyalty. Customer services. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	000824s2001 caua sb 001 0 eng
010			\|z 00011080
020			\|z 0787946672
035			\|a (CaPaEBR)ebr10001742
035			\|a (OCoLC)49414831
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .G753 2001eb
082	0	4	\|a 658.8/12 \|2 21
100	1		\|a Griffin, Jill.
245	1	0	\|a Customer winback \|h [electronic resource] : \|b how to recapture lost customers and keep them loyal / \|c Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
250			\|a 1st ed.
260			\|a San Francisco : \|b Jossey-Bass, \|c c2001.
300			\|a xxii, 314 p. : \|b ill.
490	1		\|a The Jossey-Bass business & management series
504			\|a Includes bibliographical references (p. 291-301) and indexes.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2013. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer loyalty.
650		0	\|a Customer services.
650		0	\|a Customer relations.
655		7	\|a Electronic books. \|2 local
700	1		\|a Lowenstein, Michael W., \|d 1942-
710	2		\|a ebrary, Inc.
830		0	\|a Jossey-Bass business & management series.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10001742 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 52886 \|d 52886