When customers talk --turn what they tell you into sales /

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Bibliographic Details
Main Author:	Gross, T. Scott
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Chicago, IL : Dearborn Trade Pub., c2005.
Subjects:	Customer relations. Customer services. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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