When customers talk --turn what they tell you into sales /

समान संसाधन

• The customer-driven company : moving from talk to action /
  द्वारा: Whiteley, Richard C.
  प्रकाशित: (1991)
• Strategic customer management strategizing the sales organization /
  द्वारा: Piercy, Nigel
  प्रकाशित: (2009)
• Positively outrageous service how to delight and astound your customers and win them for life /
  द्वारा: Gross, T. Scott
  प्रकाशित: (2004)
• Why service stinks ... and exactly what to do about it
  द्वारा: Gross, T. Scott
  प्रकाशित: (2003)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  द्वारा: Lowenstein, Michael W., 1942-
  प्रकाशित: (2011)