APA (7th ed.) Citation
Gross, T. S. (2005). When customers talk: --turn what they tell you into sales. Dearborn Trade Pub..
Chicago Style (17th ed.) Citation
Gross, T. Scott. When Customers Talk: --turn What They Tell You into Sales. Chicago, IL: Dearborn Trade Pub., 2005.
MLA (9th ed.) Citation
Gross, T. Scott. When Customers Talk: --turn What They Tell You into Sales. Dearborn Trade Pub., 2005.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.