When customers talk --turn what they tell you into sales /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, IL :
Dearborn Trade Pub.,
c2005.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 008 | 041001s2005 ilu s 001 0 eng d | ||
| 010 | |z 2004023138 | ||
| 020 | |z 0793195195 (6x9 paperback) | ||
| 035 | |a (CaPaEBR)ebr10069582 | ||
| 035 | |a (OCoLC)70773599 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .G762 2005eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Gross, T. Scott. | |
| 245 | 1 | 0 | |a When customers talk |h [electronic resource] : |b --turn what they tell you into sales / |c T. Scott Gross and BIGresearch. |
| 260 | |a Chicago, IL : |b Dearborn Trade Pub., |c c2005. | ||
| 300 | |a xi, 207 p. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10069582 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 65114 |d 65114 | ||