Customer intimacy : pick your partners, shape your culture, win together /

Geahča maid

• Your customer rules! : delivering the Me2B experiences that today's customers demand /
  Dahkki: Price, Bill, 1950-, et al.
  Almmustuhtton: (2015)
• Managing the customer experience : a measurement-based approach /
  Dahkki: Wilburn, Morris, 1953-
  Almmustuhtton: (2006)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  Dahkki: Blunt, Carolyn
  Almmustuhtton: (2013)
• 50 ways to keep your customers : "and get new ones" /
  Dahkki: Timm, Paul R.
  Almmustuhtton: (1992)
• Creating customer value : the essentials of marketing
  Dahkki: Learning Resources