50 ways to keep your customers : "and get new ones" /

Paul shows how to turn angry customers into lifelong clients.

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Bibliographic Details
Main Author:	Timm, Paul R.
Format:	Electronic Globe Software
Language:	English
Published:	Illonois, Chicago : Jack Wilson and Associates, c1992
Series:	In an instant training series
Subjects:	Consumer satisfaction. Customer services.
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