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Tohutoro APA (7th ed.)
Timm, P. R. (1992). 50 ways to keep your customers: "and get new ones". Jack Wilson and Associates.
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Tohutoru Kātū Chicago (17th ed.)
Timm, Paul R. 50 Ways to Keep Your Customers: "And Get New Ones". Illonois, Chicago: Jack Wilson and Associates, 1992.
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
Tohutoro MLA (9th ed.)
Timm, Paul R. 50 Ways to Keep Your Customers: "And Get New Ones". Jack Wilson and Associates, 1992.
I tāruatia paitia ki te papatopenga
Kua rahua te tārua ki te papatopenga
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