Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.
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Chicago-čujuhus (17. p.)
Okes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
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MLA-čujuhus (9. p.)
Okes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.
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