Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.
芝加哥风格引文Okes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
MLA引文Okes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.
警告：这些引文格式不一定是100％准确.