Cita APA (7th ed.)

Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.

Cita Chicago (17th ed.)

Okes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.

Cita MLA (9th ed.)

Okes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.