Citazione Stile APA (7a Edizione)

Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.

Citazione stile Chigago Style (17a edizione)

Okes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.

Citatione MLA (9a ed.)

Okes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.