APA (7th ed.) Citation

Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.

Chicago Style (17th ed.) Citation

Okes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.

MLA (9th ed.) Citation

Okes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.