Okes, D. (2013). Performance metrics: The levers for process management. ASQ Quality Press.
Citación estilo ChicagoOkes, Duke. Performance Metrics: The Levers for Process Management. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
Cita MLAOkes, Duke. Performance Metrics: The Levers for Process Management. ASQ Quality Press, 2013.
Warning: These citations may not always be 100% accurate.