America's service meltdown restoring service excellence in the age of the customer /
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
c2010.
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| Online-Zugang: | An electronic book accessible through the World Wide Web; click to view |
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