Service design for business : a practical guide to optimizing the customer experience /

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Detalles Bibliográficos
Main Authors:	Reason, Ben, 1972- (Author), L�vlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Outros autores:	Lai, Wendy (Cover designer), Gates, Melissa (Illustrator), Leeuvan, Wendy Van (Editor)
Formato:	Electrónico eBook
Idioma:	inglés
Publicado:	Hoboken, New Jersey : Wiley, 2016.
Subjects:	Customer services. Customer relations. Electronic books.
Acceso en liña:	An electronic book accessible through the World Wide Web; click to view
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