Service design for business : a practical guide to optimizing the customer experience /

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Detalhes bibliográficos
Main Authors:	Reason, Ben, 1972- (Author), L�vlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Outros Autores:	Lai, Wendy (Cover designer), Gates, Melissa (Illustrator), Leeuvan, Wendy Van (Editor)
Formato:	Recurso Electrónico livro electrónico
Idioma:	inglês
Publicado em:	Hoboken, New Jersey : Wiley, 2016.
Assuntos:	Customer services. Customer relations. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
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Service design for business : a practical guide to optimizing the customer experience / Por Reason, Ben, 1972-, L�vlie, Lavrans, 1969-, Flu, Melvin Brand, 1966-

Publicado em 2016.

An electronic book accessible through the World Wide Web; click to view

Recurso Electrónico livro electrónico