Service design for business : a practical guide to optimizing the customer experience /
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| Main Authors: | , , |
|---|---|
| Other Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, New Jersey :
Wiley,
2016.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 001 | ebr11137214 | ||
| 003 | MiAaPQ | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 160115t20162016njua o 001 0 eng d | ||
| 020 | |z 9781119176541 | ||
| 020 | |z 9781118988923 | ||
| 020 | |a 9781118988947 (e-book) | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .R435 2016eb | |
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 100 | 1 | |a Reason, Ben, |d 1972- |e author. | |
| 245 | 1 | 0 | |a Service design for business : |b a practical guide to optimizing the customer experience / |c Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. |
| 264 | 1 | |a Hoboken, New Jersey : |b Wiley, |c 2016. | |
| 264 | 4 | |c �2016 | |
| 300 | |a 1 online resource (161 pages) : |b illustrations (some color) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a L�vlie, Lavrans, |d 1969- |e author. | |
| 700 | 1 | |a Flu, Melvin Brand, |d 1966- |e author. | |
| 700 | 1 | |a Lai, Wendy, |e cover designer. | |
| 700 | 1 | |a Gates, Melissa, |e illustrator. | |
| 700 | 1 | |a Leeuvan, Wendy Van, |e editor. | |
| 776 | 0 | 8 | |i Print version: |a Reason, Ben, 1972- |t Service design for business : a practical guide to optimizing the customer experience. |d Hoboken, New Jersey : Wiley, c2016 |h xi, 189 pages |z 9781119176541 |w 2015032743 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11137214 |z An electronic book accessible through the World Wide Web; click to view |
| 999 | |c 194647 |d 194647 | ||