Service design for business : a practical guide to optimizing the customer experience /

Service design for business : a practical guide to optimizing the customer experience /

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Bibliographic Details
Main Authors: Reason, Ben, 1972- (Author), L�vlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Other Authors: Lai, Wendy (Cover designer), Gates, Melissa (Illustrator), Leeuvan, Wendy Van (Editor)
Format: Electronic eBook
Language:English
Published: Hoboken, New Jersey : Wiley, 2016.
Subjects:
Customer services.
Customer relations.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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MARC

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020 |z 9781119176541 
020 |z 9781118988923 
020 |a 9781118988947 (e-book) 
040 |a MiAaPQ  |b eng  |e rda  |e pn  |c MiAaPQ  |d MiAaPQ 
050 4 |a HF5415.5  |b .R435 2016eb 
082 0 4 |a 658.8/12  |2 23 
100 1 |a Reason, Ben,  |d 1972-  |e author. 
245 1 0 |a Service design for business :  |b a practical guide to optimizing the customer experience /  |c Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. 
264 1 |a Hoboken, New Jersey :  |b Wiley,  |c 2016. 
264 4 |c �2016 
300 |a 1 online resource (161 pages) :  |b illustrations (some color) 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
500 |a Includes index. 
588 |a Description based on print version record. 
590 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Customer services. 
650 0 |a Customer relations. 
655 4 |a Electronic books. 
700 1 |a L�vlie, Lavrans,  |d 1969-  |e author. 
700 1 |a Flu, Melvin Brand,  |d 1966-  |e author. 
700 1 |a Lai, Wendy,  |e cover designer. 
700 1 |a Gates, Melissa,  |e illustrator. 
700 1 |a Leeuvan, Wendy Van,  |e editor. 
776 0 8 |i Print version:  |a Reason, Ben, 1972-  |t Service design for business : a practical guide to optimizing the customer experience.  |d Hoboken, New Jersey : Wiley, c2016   |h xi, 189 pages   |z 9781119176541   |w 2015032743 
797 2 |a ProQuest (Firm) 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=11137214  |z An electronic book accessible through the World Wide Web; click to view 
999 |c 194647  |d 194647 

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