Service design for business : a practical guide to optimizing the customer experience /

समान संसाधन

• Beyond customer service, revised
  द्वारा: Gerson, Richard F.
  प्रकाशित: (1998)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  द्वारा: Goodman, John A.
  प्रकाशित: (2009)
• Customer service : a practical approach /
  द्वारा: Harris, Elaine K.
  प्रकाशित: (2013)
• Positively outrageous service how to delight and astound your customers and win them for life /
  द्वारा: Gross, T. Scott
  प्रकाशित: (2004)
• Secret service hidden systems that deliver unforgettable customer service /
  द्वारा: DiJulius, John R., 1964-
  प्रकाशित: (2003)