Reason, B., L�vlie, L., Flu, M. B., Lai, W., Gates, M., & Leeuvan, W. V. (2016). Service design for business: A practical guide to optimizing the customer experience. Wiley.
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Lua i Stíl Chicago (17ú heag.)
Reason, Ben, Lavrans L�vlie, Melvin Brand Flu, Wendy Lai, Melissa Gates, agus Wendy Van Leeuvan. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Hoboken, New Jersey: Wiley, 2016.
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Lua MLA (9ú heag.)
Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Wiley, 2016.
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