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Service design for business : a practical guide to optimizing the customer experience /

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Main Authors: Reason, Ben, 1972- (Author), L�vlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Andre forfattere: Lai, Wendy (Cover designer), Gates, Melissa (Illustrator), Leeuvan, Wendy Van (Editor)
Format: Electronisk eBog
Sprog:engelsk
Udgivet: Hoboken, New Jersey : Wiley, 2016.
Fag:
Customer services.
Customer relations.
Electronic books.
Online adgang:An electronic book accessible through the World Wide Web; click to view
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Emne beskrivelse:Includes index.
Fysisk beskrivelse:1 online resource (161 pages) : illustrations (some color)
ISBN:9781118988947 (e-book)

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