Citazione Stile APA (7a Edizione)

Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.

Citazione stile Chigago Style (17a edizione)

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

Citatione MLA (9a ed.)

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.