Dyfyniad APA

Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.

Dyfyniad Arddull Chicago

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

Dyfyniad MLA

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.

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