APA-ийн эшлэл(7 дахь хэвлэлт)

Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.