Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.
Chicagoスタイル(17版)引用形式Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
MLA(9版)引用形式Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.
警告: この引用は必ずしも正確ではありません.