APA (7. basım) Alıntı

Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.

Chicago Style (17. basım) Atıf

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.

MLA (9th ed.) Atıf

Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.