Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.
芝加哥风格引文Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
MLA引文Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.
警告：这些引文格式不一定是100％准确.