Dokumentuaren aipamena
APA (7th ed.) Zitazioa
ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.
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Chicago Style (17th ed.) Zitazioa
ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.
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MLA (9th ed.) Zitazioa
ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.
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Kontuz: berrikusi erreferentzia hauek erabili aurretik.