Παραπομπή σε μορφή APA (7η εκδ.)

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Παραπομπή σε μορφή Chicago (17η εκδ.)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

Παραπομπή σε μορφή MLA (9th εκδ.)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.