Стиль цитування APA (7-ме видання)

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Чикаго стиль цитування (17-те видання)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

Стиль цитування MLA (9-ме видання)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.