APA citiranje

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

MLA citiranje

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.