Style de citation APA (7e éd.)

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Style de citation Chicago (17e éd.)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

Style de citation MLA (9e éd.)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.