APA (7th ed.) Zitazioa

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Chicago Style (17th ed.) Zitazioa

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

MLA (9th ed.) Zitazioa

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.