ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.
Citace podle Chicago (17th ed.)ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.
Citace podle MLA (9th ed.)ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..