APA način citiranja (7. izdanje)

ebrary, Inc. (2006). Customer loyalty, retention, and customer relationship management. Emerald Group Publishing.

Čikaški stil citiranja (17. izdanje)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Bradford, England: Emerald Group Publishing, 2006.

MLA način citiranja (9. izdanje)

ebrary, Inc. Customer Loyalty, Retention, and Customer Relationship Management. Emerald Group Publishing, 2006.