Beyond customer service, revised
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Kaituhi rangatōpū: | |
| Hōputu: | Tāhiko īPukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Menlo Park, Calif. :
Crisp Publications,
c1998.
|
| Putanga: | Rev. ed. |
| Rangatū: | Fifty-Minute series.
|
| Ngā marau: | |
| Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite: Beyond customer service, revised
- Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
- The customer-driven company : moving from talk to action /
- The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
- Customer winback how to recapture lost customers and keep them loyal /
- Customer service training 101 quick and easy techniques that get great results /
- When customers talk --turn what they tell you into sales /