A complaint is a gift recovering customer loyalty when things go wrong /
Guardat en:
| Autor principal: | |
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| Autor corporatiu: | |
| Altres autors: | |
| Format: | Electrònic eBook |
| Idioma: | anglès |
| Publicat: |
San Francisco, Calif. :
Berrett-Koehler Publishers,
c2008.
|
| Edició: | 2nd ed. |
| Matèries: | |
| Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
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