Superior customer satisfaction and loyalty : engaging customers to drive performance /

Ижил төстэй зүйлс

• Customer satisfaction practical tools for building important relationships /
  -н: Scott, Dru
  Хэвлэсэн: (2000)
• Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
  -н: Allen, Danica R., 1959-
  Хэвлэсэн: (2004)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  -н: Blunt, Carolyn
  Хэвлэсэн: (2013)
• Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
  -н: Hayes, Bob E., 1963-
  Хэвлэсэн: (2008)
• Researching customer satisfaction & loyalty how to find out what people really think /
  -н: Szwarc, Paul
  Хэвлэсэн: (2005)