Superior customer satisfaction and loyalty : engaging customers to drive performance /

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Bibliographic Details
Main Author: Goldstein, Sheldon D. (Author)
Format: Electronic eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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035 |a (CaPaEBR)ebr10929632 
035 |a (OCoLC)893682642 
040 |a CaPaEBR  |b eng  |e rda  |e pn  |c CaPaEBR 
050 1 4 |a HF5415.335  |b .G65 2009eb 
082 0 4 |a 658.8/12  |2 22 
100 1 |a Goldstein, Sheldon D.,  |e author. 
245 1 0 |a Superior customer satisfaction and loyalty :  |b engaging customers to drive performance /  |c Sheldon D. Goldstein. 
264 1 |a Milwaukee, Wisconsin :  |b ASQ Quality Press,  |c 2009. 
264 4 |c ©2010 
300 |a 1 online resource (136 pages) :  |b illustrations 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
588 |a Description based on print version record. 
590 |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 
650 0 |a Consumer satisfaction. 
650 0 |a Customer loyalty. 
650 0 |a Customer relations. 
655 0 |a Electronic books. 
776 0 8 |i Print version:  |a Goldstein, Sheldon D.  |t Superior customer satisfaction and loyalty : engaging customers to drive performance.  |d Milwaukee, Wisconsin : ASQ Quality Press, 2009  |h xii, 124 pages ; 24 cm  |z 9780873897754  |w (OCoLC)ocn424454991  |w (DLC)10929632 
797 2 |a ebrary. 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=10929632  |z An electronic book accessible through the World Wide Web; click to view 
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942 0 0 |c EB 
999 |c 176655  |d 176655