Superior customer satisfaction and loyalty : engaging customers to drive performance /

Benzer Materyaller

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  Yazar:: Scott, Dru
  Baskı/Yayın Bilgisi: (2000)
• Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
  Yazar:: Allen, Danica R., 1959-
  Baskı/Yayın Bilgisi: (2004)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  Yazar:: Blunt, Carolyn
  Baskı/Yayın Bilgisi: (2013)
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  Yazar:: Szwarc, Paul
  Baskı/Yayın Bilgisi: (2005)
• Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
  Yazar:: Hayes, Bob E., 1963-
  Baskı/Yayın Bilgisi: (2008)