Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Dades bibliogràfiques
Autor principal:	Blunt, Carolyn
Altres autors:	Hill-Wilson, Martin, Ward, Andrew
Format:	Electrònic eBook
Idioma:	anglès
Publicat:	Chichester, England : Wiley, 2013.
Matèries:	Consumer satisfaction. Customer relations > Management. Customer services. Electronic books.
Accés en línia:	An electronic book accessible through the World Wide Web; click to view
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