Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Detalles Bibliográficos
Autor Principal:	Blunt, Carolyn
Outros autores:	Hill-Wilson, Martin, Ward, Andrew
Formato:	Electrónico eBook
Idioma:	inglés
Publicado:	Chichester, England : Wiley, 2013.
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services. Electronic books.
Acceso en liña:	An electronic book accessible through the World Wide Web; click to view
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