APA-referens (7:e uppl.)
Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.
Chicago-referens (17:e uppl.)
Blunt, Carolyn, Martin Hill-Wilson, och Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.
MLA-referens (9:e uppl.)
Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.