Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Bibliographic Details
Main Author: Blunt, Carolyn
Other Authors: Hill-Wilson, Martin, Ward, Andrew
Format: Electronic eBook
Language:English
Published: Chichester, England : Wiley, 2013.
Subjects:
Consumer satisfaction.
Customer relations > Management.
Customer services.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Item Description:Includes index.
Physical Description:1 online resource (252 pages) : illustrations
ISBN:9781118770566 (e-book)
9781118662656 (e-book)

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