Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chichester, England :
Wiley,
2013.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002064035.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 131107s2013 enka o 001 0 eng d | ||
| 020 | |z 9781118662670 | ||
| 020 | |a 9781118770566 (e-book) | ||
| 020 | |a 9781118662656 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10788038 | ||
| 035 | |a (OCoLC)868973379 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.335 |b .B586 2013eb |
| 082 | 0 | 4 | |a 658.812 |2 23 |
| 100 | 1 | |a Blunt, Carolyn. | |
| 245 | 1 | 0 | |a Delivering effective social customer service : |b how to redefine the way you manage customer experience and your corporate reputation / |c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. |
| 264 | 1 | |a Chichester, England : |b Wiley, |c 2013. | |
| 264 | 4 | |c ©2013 | |
| 300 | |a 1 online resource (252 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | |a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013). | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Customer services. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a Hill-Wilson, Martin. | |
| 700 | 1 | |a Ward, Andrew. | |
| 776 | 0 | 8 | |i Print version: |a Blunt, Carolyn. |t Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation. |d Chichester, England : Wiley, c2013 |h xii, 238 pages |z 9781118662670 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10788038 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 165258 |d 165258 | ||