APA (7th ed.) Zitazioa
Barlow, J., & Møller, C. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). Berrett-Koehler Publishers.
Chicago Style (17th ed.) Zitazioa
Barlow, Janelle, eta Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco, Calif.: Berrett-Koehler Publishers, 2008.
MLA (9th ed.) Zitazioa
Barlow, Janelle, eta Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. Berrett-Koehler Publishers, 2008.
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