Citazione Stile APA (7a Edizione)
Barlow, J., & Møller, C. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). Berrett-Koehler Publishers.
Citazione stile Chigago Style (17a edizione)
Barlow, Janelle, e Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco, Calif.: Berrett-Koehler Publishers, 2008.
Citatione MLA (9a ed.)
Barlow, Janelle, e Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. Berrett-Koehler Publishers, 2008.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.